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Navigating Holistic Wellness

Policies and Practices for a Harmonious Experience

Cocoon Credits

At Cream & Coco, we cherish our community and have crafted a special program just for you to express our gratitude for your ongoing support!

Every time you shop with us, you earn Cocoon Credits equivalent to 10 points for every $1 spent, excluding taxes, shipping, and handling fees. These points are automatically added to your loyalty account upon order creation and deducted if an order is canceled, declined, or refunded. Simply log into your account via the enrollment email or use the loyalty widget to track your Cocoon Credit accumulation. Rest assured, these credits never expire as long as the program remains active.

Once you've gathered enough points, you can redeem them for complimentary products. Redeem them immediately upon reaching the credit threshold or save them for larger rewards in the future. Any unredeemed codes are securely stored in your vault for future use. Please note that certain items like sale items, special orders, select products, and gift cards are not eligible for point redemption. Similarly, purchases made with gift certificates, store credit, or reships do not earn Cocoon Credits.

If you encounter any issues with your purchase, such as a refund or a dispute, any associated Cocoon Credits will be adjusted accordingly. Please be aware that we reserve the right to modify or terminate our loyalty program at any time, though we'll always give you 30 days to redeem any accumulated points in case of program changes or discontinuation.

It's important to note that Cocoon Credits have no cash value, cannot be transferred, and must be used solely for promotional purposes within our store. Members are responsible for any applicable taxes. Additionally, attempts to misuse or transfer points contrary to our terms may result in forfeiture of points and termination from the loyalty program.

We value your loyalty and trust, and we're here to ensure your experience with Cream & Coco remains rewarding and soulful