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Navigating Holistic Wellness

Policies and Practices for a Harmonious Experience

Terms & Conditions

OUT OF STOCK ITEMS

We will ship your product as it becomes available. Usually, products ship within 5 days. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.  You may cancel your those items in your order at any time prior to shipping.

REFUNDS
Our products are made with natural ingredients and no synthetic binders or fillers, and therefore can differs from batch to batch. Variations in the texture of the products or color should not be considered a fault but inherent of the natural beauty and uniqueness of the natural products. Natural oils & butters can respond to fragrance oil blends, temperature and humidity variations by expanding, contracting or crystallizing. Sometimes these changes may be noticeable in the physical appearance of the product. Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home or the weather can affect the products you buy from us.
Because of the nature of our products, we are not able to resell any item once it leaves our shelves and we do not accept returns. By placing your order the product requested was made unavailable to other customers, and for those reasons once your order is placed we are unable to grant any cancellations or refunds, regardless if the order has shipped. We may offer you a store credit in lieu of a refund if the order is not custom made to your request, however, this is entirely at our discretion. We have this policy to maintain the integrity of our prices. Please contact us to inquire about ordering a sample size (if available) to test a product out before you purchase the full size.
 
Please notify us of any incorrect shipments or issues with your order within 30 days of receipt so we may make the necessary corrections.
 
Any adjustments made on the customer's behalf for coupon codes not being applied, requests for combined orders or adding to an order will be refunded in the form of a store credit only. Please email us prior to placing your order if there are any concerns. 

PRIVACY POLICY

Text Marketing and notifications (if applicable): By entering your phone number in the checkout and initializing a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 20 per month. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Cream & Coco Skincare maintains the right to refuse or cancel any orders placed for product listed at the incorrect price. Cream & Coco shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the incorrect price

PRIVACY

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Cream & Coco Skincare site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or giveaways, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Cream & Coco Skincare site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

COPYRIGHTS

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Cream & Coco Skincare LLC., Copyright © 2014, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.