Shipping & Returns

Domestic orders to the US and APO addresses $75 and over ship free. Gift cards, Specialty boxes and items marked 'Free Shipping' are not calculated in the $75 minimum, as they are shipped from a different location. Orders containing items shipping from The Creamery are charged a separate shipping fee and will arrive in 2 packages.
Orders are processed Monday-Friday, 8am-5pm EST. 
Our turnaround time is as follows:
  • Orders placed by 12 noon EST will ship from our Cherryville Fulfillment Center the same day. Any orders placed on the weekend or holiday will ship the next business day. 
  • Orders placed during sales and holidays we ask you allow 7-10 business days. Semi-Annual sales during Black Friday and our Birthday celebration, we ask you allow approximately 10-14 business days for order processing due to the large volume of orders placed. Orders do not begin to process until the last day of the sale. 
  • Hot Coco & Nosh Boxes ship within 4 business days of the release date given on the box.
  • Pre-Order items & Hygiene Bar Stocking Event orders will ship within 4 business days of the pre-order date. Please check the product description for the release date. PLEASE NOTE: any items placed in the same order with pre-order items will not ship until the pre-order shipping date, found  on the product. Pre-orders are automatically filtered in our ordering system and we will not see your order for fulfillment until the date the pre-orders are scheduled to begin shipping. 
  • Flash Sales we ask you allow 5 business days to process your order.
  • Orders shipping from our Creamery in Charlotte will ship within 5 business days.
You will receive a confirmation email once your order has been pulled for fulfillment.
Shipping charges are based off each shipping package, not per order. Each product specifies under the product description which location the item ships from and you will be notified in checkout if the order if coming from two locations. We do not guarantee multiple orders will be combined and thus do not offer combined shipping or refunds on shipping charges for multiple orders placed. 
Once your order is pulled for fulfillment you will receive an email with your tracking number(s). 
Please allow 1-2 business days for your tracking information to be available on the carrier website once you receive your shipping notification.We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you only as an estimate. Please note that business days exclude Saturday, Sunday and major holidays.
Domestic Standard shipping - Usually 5 to 7 business days.
Domestic Priority shipping - Usually 2 to 5 business days.
Domestic Express shipping - Usually 1 to 2 business days.
Orders are sounded via USPS unless others stated. In some cases the post office does not show any status on the tracking but please do not worry. This is a delay on their end, rest assured that your package has been shipped the day you received our shipping confirmation.
Because of the nature of our products, we are not able to resell any item once it leaves our shelves and we do not accept returns. By placing your order the product requested was made unavailable to other customers, and for those reasons once your order is placed we are unable to grant any cancellations or refunds, regardless if the order has shipped. We may offer you a store credit in lieu of a refund if the order is not custom made to your request, however, this is entirely at our discretion. We have this policy to maintain the integrity of our prices. Please contact us to inquire about ordering a sample size (if available) to test a product out before you purchase the full size.
Please notify us of any incorrect shipments or issues with your order within 30 days of receipt so we may make the necessary corrections.
Any adjustments made on the customer's behalf for coupon codes not being applied, requests for combined orders or adding to an order will be refunded in the form of a store credit only. Please email us prior to placing your order if there are any concerns. 
If an order arrives damaged, please forward pictures of the damage, as well as a list of which items were damaged so that we may file the claim on your package and replace the items. No replacements will be sent without photos, as they are needed to submit the claim on your behalf.