- Orders placed by 12 noon EST will ship from our Cherryville Fulfillment Center the same day. Any orders placed on the weekend or holiday will ship the next business day.
- Orders placed during sales and holidays we ask you allow 7-10 business days. Semi-Annual sales during Black Friday and our Birthday celebration, we ask you allow approximately 10-14 business days for order processing due to the large volume of orders placed. Orders do not begin to process until the last day of the sale.
- Hot Coco & Nosh Boxes ship within 4 business days of the release date given on the box.
- Pre-Order items & Hygiene Bar Stocking Event orders will ship within 4 business days of the pre-order date. Please check the product description for the release date. PLEASE NOTE: any items placed in the same order with pre-order items will not ship until the pre-order shipping date, found on the product. Pre-orders are automatically filtered in our ordering system and we will not see your order for fulfillment until the date the pre-orders are scheduled to begin shipping.
- Flash Sales we ask you allow 5 business days to process your order.
- Orders shipping from our Creamery in Charlotte will ship within 5 business days.
Get peace of mind with Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit.
By purchasing Navidium Shipping Protection, we will reship your order free of charge in the event of damage, loss, or delivery by the carrier, but no receipt.
Navidium Shipping Protection is optional, but by deselecting shipping protection, we will not be liable for lost or stolen packages, included packages that are confirmed delivered by the carrier, but not received.
You will be responsible for filing a claim with the carrier for the lost, stolen, or damaged package.
Please use the resources below to file a claim with the carrier in the event that the package has been lost in transit & Navidium Shipping Protection was not purchased:
Packages will not be reshipped, nor refunds given in the event that packages show delivered, but not received by the carrier, & no insurance was purchased.