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Navigating Holistic Wellness

Policies and Practices for a Harmonious Experience

Returns

REFUNDS
Because of the nature of our products, we are not able to resell any item once it leaves our shelves and we do not accept returns. By placing your order the product requested was made unavailable to other customers, and for those reasons once your order is placed we are unable to grant any cancellations or refunds, regardless if the order has shipped. We may offer you a store credit in lieu of a refund if the order is not custom made to your request, however, this is entirely at our discretion. We have this policy to maintain the integrity of our prices. Please contact us to inquire about ordering a sample size (if available) to test a product out before you purchase the full size.
 
Please notify us of any incorrect shipments or issues with your order within 7 days of receipt so we may make the necessary corrections.
 
Any adjustments made on the customer's behalf for coupon codes not being applied, requests for combined orders or adding to an order will be refunded in the form of a store credit only. Please email us prior to placing your order if there are any concerns. 
 
DAMAGED ORDER
If an order arrives damaged, please forward pictures of the damage, as well as a list of which items were damaged so that we may file the claim on your package and replace the items. No replacements will be sent without photos, as they are needed to submit the claim on your behalf.

Get peace of mind with Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit.

By purchasing Navidium Shipping Protection, we will reship your order free of charge in the event of damage, loss, or delivery by the carrier, but no receipt. 

Navidium Shipping Protection is optional, but by deselecting shipping protection, we will not be liable for lost or stolen packages, included packages that are confirmed delivered by the carrier, but not received.

You will be responsible for filing a claim with the carrier for the lost, stolen, or damaged package. 

Please use the resources below to file a claim with the carrier in the event that the package has been lost in transit & Navidium Shipping Protection was not purchased:

USPS

https://www.usps.com/help/claims.htm

FedEx

https://www.fedex.com/en-us/customer-support/claims.html

UPS

https://www.ups.com/us/en/support/file-a-claim.page

Packages will not be reshipped, nor refunds given in the event that packages show delivered, but not received by the carrier, & no insurance was purchased. 

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